The DVA system is complex.
We make it navigable.
You do not need to have everything worked out before you contact us. Most veterans who reach out are unsure where to start — and that is exactly the right time to talk to an advocate. Our first consultation is always free.
No paperwork. No obligation. Just a conversation.
VEA and DRCA close to new claims in under 30 days. Whether you've never claimed, have existing claims, or are unsure where you stand — get the plain-English information now.
DVA changes on 1 July 2026.
Most veterans don't know what it means for their claim.
Still serving in the ADF?
Planning ahead before you discharge is the most important thing you can do while you still have access to your records.
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Served years ago and never claimed?
It is not too late. Many veterans with decades old conditions still have valid pathways under DVA. Do not assume the door is closed.
Just ask the question>
Discharged in the
last 5 years?
The transition window is critical. Conditions not claimed early are harder to establish later. Find out what you should be claiming now.
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Supporting a veteran or family member?
You can contact us on behalf of a veteran. Family members and carers play a vital role — and have entitlements of their own worth understanding.
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We show up. In the office and in the field.
The Enduring Spirit Anzac Unknown Veteran March walked 300km from Holsworthy to Canberra — and raised over $30,000 for the Sallyman in the field. We have committed $15,000 per year for the next ten years.
This is not a marketing initiative. It is an expression of what Advocates Online believes: that service to Australia does not end when the uniform comes off.
The veteran community deserves advocates who show up — not just in consultation rooms, but wherever veterans need support.
Every day, we continue to stand beside those navigating claims, transitions and life after service.
Unsure where to start?
You don’t need to have everything worked out before reaching out. Many veterans and families contact us with questions before deciding whether advocacy support is right for them.
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Advocates Online
Supporting Veterans across Australia
Advocates Online supports veterans and families across Australia, providing trusted guidance remotely so help is available wherever you live. Our approach removes barriers created by distance, mobility or health, allowing you to access clear advice and ethical advocacy without the pressure of in-person appointments.
What We Do
Who can access support
Advocates Online assists current and former Australian Defence Force members, and in some cases their families. Eligibility depends on the type of issue and support needed.
An initial conversation helps determine whether Advocates Online is the right service or whether another pathway may be more appropriate.
Who We Support
What to expect
Support typically begins with an initial conversation to understand your situation and questions. From there, we may help explain processes, clarify next steps, or guide you toward appropriate advocacy support.
Not every question requires a formal case. Early guidance can help prevent delays and reduce stress later.
How Support Works
Clear guidance through complex systems
Many veterans seek support because systems such as DVA and compensation schemes can be difficult to understand.
Clear Guidance through complex systems
Many veterans seek support because systems such as DVA and compensation schemes can be difficult to understand.
Advocates Online helps explain how these systems usually work, what information is commonly required, and what options may be available.
We focus on guidance and advocacy support rather than legal or medical advice.
AO Vision:
To enhance the well-being of veterans and their families through entitlements, legislation, networks and knowledge.
AO Values:
We aspire to help veterans thrive and prosper during and beyond their ADF service, allowing them to honour their enduring commitment as custodians of veteran advocacy.
OUR PROCESS
Easy steps to achieve your goals
Intake
Interview
Sign
Documents
Gather
Evidence
Review
& Submit
Execute
Goals
Achieved
Talk to an advocate
How fees work
The first consultation with Advocates Online is always free. This allows veterans and families to ask questions, understand their options, and decide whether advocacy support is right for them.
Some advocacy services involve fees, while others are provided at no cost.
All child-related claims are supported at no cost.
DVA claims are supported under a transparent fee structure, which is explained clearly before any work begins.
There are no hidden costs.
You will always be informed upfront and given the opportunity to decide how you wish to proceed.
Advocates Online Information Hub
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Anyone who has served for one day or more, full-time with the Australian Defence Forces is eligible, regardless of where you currently reside. If you have injuries or illnesses related to your Australian Defence Force service, Advocates Online is here to help. If you’ve been medically discharged or are in the process of being medically discharged, Advocates Online can assist you.
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Yes, there is a fee. However, just like hiring a tax specialist to maximize your return, working with Advocates Online ensures you receive all the benefits you're entitled to—some of which you might not be aware of, or know how to claim. The cost is discussed during your no-obligation call, and the value we provide in handling the complexities of our client’s claims has proven time and again to be well worth the investment.
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Simply click on the booking link to schedule a no-obligation intake consultation with one of our Senior Consultants.
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