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About Us

Assistance and advice.

Advocates Online was created to address the difficulties individuals face when trying to navigate the maze of overlapping and complicated legislation and protocols during their claims processes. We understand that having the full picture and strategy ensures the best overall outcome for individuals and families.

Three smiling young adults, two women and one man, sitting and standing in an office space with large windows and plants, holding a coffee mug and a tablet.
  • Logo for the Australian Institute of Company Directors on a navy background.

    Our executives are accredited and aligned with AICD principles.

  • ISO 27001 certification seal for information security, security management.

    Our IT infrastructure is audited in line with ISO 27001 standards. We take privacy protection seriously.

  • Logo of the Australian Skills Quality Authority (ASQA), a government agency with a crest including a shield, kangaroos, and a crown.

    Our staff are trained to ASQA standards. We continually develop our team to remain current and relevant.

  • A diagram showing a hierarchy with four levels labeled 'Employer', 'Operator', 'Owner', and a kangaroo silhouette at the top.

    Advocates Online is a recognised Veteran Community Business Owner. We are owned by a veteran, led by a veteran, and we employ veterans.

  • Pie chart displaying the distribution of different regions in Australia, including ACT, NSW, QLD, SA, VIC, TAS, and WA, with ACT and QLD having the largest segments.

    Our team is spread across most states of Australia, with staff based in the ACT, NSW, QLD, SA, TAS, VIC, and WA. This wide presence allows us to connect with and support communities nationwide. We take great pride in engaging with the veteran community, spending time with those who have served, and contributing to initiatives that honor their dedication and sacrifice.

  • Green circular badge with the words 'Employee Wellbeing' and an icon of three people with two hands beneath, symbolizing support or care.

    We prioritise staff wellness by fostering a supportive workplace culture and enhancing teamwork through initiatives like the DISC assessment tool and Our Employee Assistance Program (EAP).

  • A 3D pie chart with four segments labeled as corporate, family of a veteran, partner of a veteran, and veteran, each represented by different colors.

    Our AO staff come from a diverse range of backgrounds, including corporate professionals, partners of veterans, family members of veterans, and veterans themselves. This unique mix of experiences allows us to bring a well-rounded perspective to our work, ensuring we understand and support veterans and their families with genuine insight and understanding.

  • At Advocates Online, we’re here for veterans wherever they call home. With a presence across Australia, our team combines national coverage with local understanding—delivering expert advocacy, guidance, and support tailored to your needs. No matter where you live, help is just a click away.

Meet The Team

Board / Executive Team

  • A black and white portrait photo of a woman with shoulder-length hair, smiling gently and looking directly at the camera.

    Kelliegh Jackson

    Chief Executive Officer (CEO)

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  • Laura Napier

    Chief of Staff (CoS)

    read bio

  • Kelly Mebberson

    Chief Operating Officer (COO)

    READ BIO

Management Team

  • Jasmin Flannery

    Business Manager

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  • John McNeill

    Portfolio Manager & Senior Advocate

    Read Bio